Privacy policy

Better Half Journal — Privacy Policy

Last updated: [20.11.2025]

Better Half Journal our operates this website and online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our site, place an order, or interact with us.

By using our website or making a purchase, you agree to the terms outlined below.

1. Personal Information We Collect

We collect the following types of personal information when you use our website or place an order:

Information you provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment information (processed securely by Shopify or your chosen payment provider)
  • Any information you provide when contacting us or leaving a note at checkout

Automatically collected information

  • IP address
  • Device and browser type
  • Pages viewed and time spent on the site
  • Shopping behaviour (e.g., items added to cart)
  • Cookies and similar technologies (managed by Shopify)

 2. How We Use Your Information

We use your personal information to provide and improve our services, including:

  • Processing and fulfilling your orders
  • Managing shipping, returns, and customer support
  • Sending order confirmations and updates
  • Personalising your shopping experience
  • Preventing fraud and ensuring website security
  • Marketing and promotional emails (you may unsubscribe at any time)
  • Understanding website performance and customer behaviour

3. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business:

  • Shopify (our website and e-commerce platform)
  • Payment processors (e.g., Shopify Payments, PayPal, etc.)
  • Shipping and fulfilment partners
  • Email marketing tools (if you subscribe)
  • Professional service providers (IT support, analytics)

These partners only use your information to perform services on our behalf.

We do not sell your personal information.

4. Shopify & Data Processing

Our store is hosted on Shopify. They collect and process some personal information as part of providing secure e-commerce services, fraud protection, analytics, and payment processing.

You can read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy

Depending on your location, Shopify may store and process your data outside Australia.

5. Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your cart
  • Understand website traffic
  • Improve your browsing experience

You can disable cookies in your browser settings, though some site features may not function correctly.

6. Data Security

We take reasonable precautions to protect your information.
However, no method of online transmission or storage is 100% secure.

Payment details are encrypted and handled by secure third-party providers. We do not store your full credit card information.

7. How Long We Keep Your Information

We keep your personal information only for as long as needed to:

  • Complete your orders
  • Provide customer support
  • Meet legal or tax requirements
  • Maintain accurate business records

When no longer required, information will be securely deleted or anonymised.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Request deletion of your information (unless required legally)
  • Opt out of marketing communications
  • Ask questions about how your data is handled

You can contact us at any time to exercise these rights.

9. Children’s Privacy

Our website and products are not intended for children under 18.
We do not knowingly collect information from minors.
If you believe a child has provided personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Josh Hupfeld

Better Half Journal
📧 josh@betterhalfjournal.com